Huawei eService Intelligent Cloud O&M Platform

Why eService?

With massive O&M data from the complete series of IT devices and analytics technologies of EI intelligent platform, Huawei collaborates with global partners and has accumulated rich O&M experience. Using machine learning technology makes the eService intelligent O&M brain smarter. eService aims to be your most trustable partner, and facilitates your IT O&M management with low cost and high reliability, thus achieving greater business success.

Advantages

Proactive Prediction

Risky disk prediction: Predicts risky disks, finds and resolves the source of the issue, and improves reliability of the storage system.
Capacity and performance predictions: Identifies overloaded and idle resources, and provides multiple capacity planning solutions; offers real-time insights into anomalies and predicts performance bottlenecks to resolve performance problems.
Health score: Evaluates the device health status and scores devices accordingly.

Rapid Response

Monitors all IT device 24/7, reports device faults, and creates service requests automatically.
Automatically analyzes problems and provides solutions, based on the global fault mode library.
Presents the troubleshooting process in a visualized manner.

Automatic Reporting

Predicts the capacity trend and generates a capacity evaluation report in terms of the optimal performance or cost effectiveness.
Automatically generates monthly O&M reports and periodically pushes reports after subscription.
Identifies service fluctuation rules and determines the time window for service changes, assisting users with proper service planning.

Scenarios

Health Evaluation

Capacity Planning

Performance Insight

Risky Disk Identification

Supports real-time evaluation, in-depth analysis, and proactive prevention of device faults.

Monitors devices 24/7 and analyzes the health status of devices and services in terms of system, hardware, configuration, capacity, and performance.
Based on expert experience, builds a device health score system and gives a health score to clearly show the device health status.
Automatically generates monthly O&M reports and periodically pushes reports after subscription.

Monitors how capacity is being used, predicts the capacity trend, and provides the capacity expansion solution.

Predicts the capacity trend in the next year and provides the optimal capacity expansion solution for lower cost and better performance.
Identifies overloaded resources and supports capacity warning to improve reliability.
Identifies idle resources and provides optimal reclaiming suggestions to improve resource utilization.

Analyzes performance bottlenecks, monitors performance fluctuation, and detects performance anomalies.

The training model based on tens of billions of feature data records from all series of IT devices makes the prediction results of the performance insight system more accurate.
Detects performance anomalies in real time and resolves performance risks in the subhealth period. Predicts future service trends and identifies performance bottlenecks.
Identifies service fluctuation rules, recommends the time window for service changes, and assists users with proper service planning.

Predicts risky disks based on AI and gets to the root of the problem.

Collects information about millions of disks, analyzes tens of billions of feature data records based on expert experience, and extracts multiple reasoning models through machine learning.
Through continuous online training + prediction + verification, adapts to new scenarios constantly and sets up a mature and stable model.
Identifies risky disks 14 days in advance so that disk faults are not reactively rectified but proactively prevented, improving reliability.

Security

The information security condition complies with the ISO/IEC 27001:2013 standard, and obtains the ISO 27001 Information Security Management System Certification.
No service data of devices is collected and only the O&M information is obtained. Data transmission records can be traced. The detailed information items to be collected are listed in the Letter of Authorization on the Deployment of Huawei OceanStor eService and Processing of [Customer]'s Data.
Multiple data encryption technologies and patented technologies ensure data security and reliability.

eService App

Real-time, efficient, and convenient IT maintenance for you

Scan the QR code to download the eService app.